In Accordance With Our Warranty Policy, If A User Submits A Warranty Claim Based On Their Misunderstanding Of A Machine Malfunction Resulting From Limited Familiarity And Improper Operation. Following A Comprehensive Examination By Our Technician, It Has Been Determined That There Is No Actual Malfunction Present. Consequently, The User Will Be Held Accountable For Any Expenses Associated With The Technician’s Visit, Which Include Travel And Other Costs.
Operation and Care
We want you to be satisfied with your new ATP Machinery Equipment unit. For the best satisfaction and machine longevity, we encourage you to use the ATP Machinery Equipment Authorized Service Center network during and after your warranty period for all your calibration and maintenance needs. They are committed to providing proper repair and calibrations to maximize the performance and longevity of your ATP Machinery Equipment .
Considering the investment, you made in your new ATP Machinery Equipment unit, we know you want to operate and maintain it properly. We encourage you to review the unit’s Operation Manual (provided with the unit) and follow the recommended procedures. Contact us if you have any questions on how to keep your unit in good working condition.
Maintenance Records
We advise you to retain certifications and records of regular unit maintenance. These documents are very important and can be helpful in determining the cause of a malfunction, should one occur.
Warranty Period
The Warranty goes into effect after the date of purchased and expires date will show at our website.
The Warranty covers repairs to correct any unit defects related to materials or workmanship existing at the time of purchase. All requests must be approved by ATP Machinery Equipment prior to any work being performed during the Warranty Period. Specific exceptions to the Warranty are listed in the Exclusions section.
ATP Machinery Equipment will provide repairs to the unit during the Warranty Period in accordance with the Terms, Limitations, and Conditions. This is the sole Warranty provided by ATP Machinery Equipment .
Exclusions of Warranty
Unit components subject to normal wear during the Warranty Period are not covered by Warranty and include the following items which includes but not limited to:
- Pump Seals
- Light Bulbs
- Indicator Lamps
- Pads
- Lead Plates
- Hoses
- Pins
- Cables
- Fuses
- Circuit Breakers
- Filter
- Clutch and brake linings
- Window glass
- Lubricants, coolants, and fluids
- Belts
- Cutting blade and tines
- Bucket & teeth
- Injection nozzles
- Spark plugs
- Tires and tracks
- Low Battery
Parts rupture or damaged caused by part handling/misuse or corrosion due to exposure to caustic materials, voids the Warranty.
Component failure caused by customer misuse/abuse of the unit (e.g. exceeding the unit’s stated duty cycle or using incompatible materials), voids the Warranty.
Refund
We only accept refund and return in certain circumstances, which includes but not limited to:
You may return most new, unopened items for a full refund within 15 days of delivery. These items should be in their original packaging and have their serial number. Special order returns are at our discretion on a case by case basis. If you would like to make a return or exchange, you must contact us by phone or email promptly.
All returns will be subject to a 15% restocking fee. Remember, if you would like to return or exchange your item, you must contact us before sending it back. Items returned to us without notification will not be eligible for a refund or exchange.
Returns will not be accepted on items that are:
- Opened or used
- Missing their serial numberor parts
- Special orders (returned at ourdiscretion)
- Returned more then 15days after delivery
- Returned without notification
Implied Warranty
Nothing in these Warranty Conditions shall be read or implied so as to exclude, restrict or modify any condition, warranty, guarantee, right of remedy implied by law including under the provisions of the Competition and Consumer Act 2010 (Cth) and which by law cannot be excluded, restricted or modified. The only remedies the Purchaser has for ATP Machinery Equipment are those set out in these Warranty Conditions or such remedies as are specified by statute and which are not capable of exclusion.
Terms, Limitations, and Conditions
Maintenance
All units require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the
responsibility of the customer to perform regular maintenance. Failure to properly maintain the unit and perform regular maintenance may void the Warranty.
Demage from Accident, Misuse, or Alteration
Labor
All approved warranty repairs will be performed by a ATP Machinery Equipment Authorized Service Center. ATP Machinery Equipment will coordinate the closest Authorized Service Center to complete the repair free of charge during the Warranty Period.
Use of a non-authorized labor to perform the warranty repairs will not be reimbursed by ATP Machinery Equipment.
Extra Expenses
Economic loss or extra expense due to unit damage/failure is not covered under the Warranty. Under no circumstances is ATP Machinery Equipment liable for any indirect, incidental, or consequential damages due to unit damage or failure.
Disclaimer
ATP Machinery Equipment makes no other warranty, express or implied, and specifically disclaims any warranty of merchant-ability or fitness for a particular purpose. Suggestions concerning use of products are not warranties. The customer assumes the responsibility for determining suitability of products and appropriate use. ATP Machinery Equipment’s sole liability, for breach of warranty, negligence or otherwise, shall be the repair of the unit as specified in this Warranty.
Other Terms
ATP Machinery Equipment does not authorize any person or persons to create any other obligation or liability in connection to this unit. Any shipping damage should be brought to the attention of both the freight carrier and ATP Machinery Equipment as soon as possible.
Technical Support and Customer Service
ATP Machinery Equipment has Technical Service Specialists for consultation and coordination of repairs, and can be reached by contacting ATP Machinery Equipment Customer Service at +61 422 111 887
Authorized ATP Machinery Equipment Service Centers
A current list of ATP Machinery Equipment Authorized Service Centers is available at https://atptrading.com.au/contact-us/
Mediation and Arbitration
ATP Machinery Equipment takes complaints, disputes and differences very seriously. If any dispute arises relating to products or product warranties, it must promptly give the other notice in writing.
With 14 days of a party giving notice, the other party must provide to the first party a written response stating its position and thereafter:
(a) within 7 days of that response, the respective involved managers must meet in person at least once to try to resolve the dispute in good faith in a first meeting
(b) failing a resolution within 7 days of that meeting, within a further 7 days, more senior delegates of each manager must meet in person to try to resolve the dispute in good faith in a Second Meeting;
(c) failing a resolution within 7 days of the second meeting, within a further 7 days from that meeting, the managing director of the Customer and a General Manager of ATP Machinery Equipment Range must meet in person to try to resolve the dispute in good faith in a third meeting.
Expect for urgent interlocutory or declaratory relief, as a condition precedent to the commencement of any court or tribunal proceedings, if a dispute or difference arises under or in connection with this Contract and the aggregated amount of either party’s claims (excluding interest and costs) exceeds $10,000 (exc GST), the dispute or difference shall be, and is hereby, referred to expert determination.
Falling agreement within 14 days of referral, the President of the Insitute of Arbitrators and Mediators Australia (IAMA) shall nominate and appoint the expert. The expert’s determination will be final and binding in all respects and not an arbitration. Each party must bear its own costs of the determination and half of the expert’s. The expert determination will be conducted in accordance with the IAMA Expert Determination Rules.
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